Sponsoring the Customer Excellence Award
Greater Anglia is proud to be sponsoring this year’s Suffolk Business Awards. Greater Anglia are passionate about delivering excellent customer service and ensuring that the railways play their full part in helping our region to be both economically prosperous and a wonderful place to live. They are therefore committed to consistently raising customer service standards. They now have a fleet of brand-new trains, operating on their Suffolk routes, transforming the travelling environment, providing more comfortable journeys, increasing seating capacity and improving reliability, as part of a £1.4 billion investment programme. Every single carriage has been replaced in the largest ever investment in trains in East Anglia. In Suffolk, all local routes are now operated with high quality, three or four carriage trains (not one, two or three carriages, as before). They are air conditioned and more accessible, with plug and USB points and free wifi. Over the last year Greater Anglia have been taking advantage of the benefits offered by the new trains to deliver record-breaking punctuality across its network. Its teams have also been doing an excellent job of keeping their trains clean and safe. Greater Anglia are looking forward to welcoming more and more customers back on its trains as we recover from the pandemic and support the sustainable economic development of our region in line with decarbonisation targets. So excellent customer service really is at the heart of their plans to transform our region’s train services.